Labubu Ququ The Explorer

• Color: Forest green with open eyes
• Mood: Curious, energetic, great for nature walks and backpack loops
• Description: QUQU peeks out with vibrant wonder. Its green fuzz and bright eyes make it the perfect tagalong for urban jungle days.
• Feature: Attached “leaf badge” charm to honor your mini adventures.

General Terms

• 24-Hour Window: Report damaged or incorrect items within 24 hours of delivery.
• Size Exchanges Only: Items can only be exchanged for a different size of the same product.
• Credit Notes: Issued only if the requested size is out of stock.
• No Refunds: All sales are final; we do not provide cash returns.

Non-Exchangeable Items (Final Sale)

• Lingerie & Intimates: No exchanges due to hygiene reasons.
• Bag Charms: All charms (including Labubu) are final sale.
• Sale Section: Items purchased on sale cannot be returned or exchanged.

Shipping & Logistics

• Our Error: We provide reverse pickup if we sent the wrong size or a damaged product.
• Customer Error: If you choose the wrong size, you must pay for return shipping.
• Traceability: Use traceable mail for returns; shipping costs are non-refundable.

Condition & Packaging

• Requirements: Items must be unworn, unwashed, and undamaged with all labels and tags intact.
• Original Packaging: Must be returned in the original packaging.
• Parcel Details: You must include your Name, Address, Phone, Email, Order ID, and the New Size needed on the parcel.