Help & FAQ

Exchange & Support

› What are your exchange terms?

We follow an exchange-first policy to ensure you receive the right product. Exchanges are accepted only in case of damaged, incorrect, or tampered deliveries.

› How do I request an exchange?

You can contact us via WhatsApp or email within 24 hours of delivery with your order details.

› Do I need proof for exchange?

Yes, an unboxing video (start to finish, without cuts) is mandatory to process any request.

› Can I return a product if I don't like it?

We recommend reviewing product images, videos, and details carefully before placing your order, as exchanges for personal preference are not applicable.

› What happens after my request is approved?

Once verified:

A replacement will be arranged at no extra cost
If the product is unavailable, a refund or store credit will be issued

› How long does it take to process an exchange or refund?

Approval: within 24–48 hours
Replacement dispatch: 2–4 working days
Refund (if applicable): 3–5 working days

› How will I receive my refund?

Refunds are processed via:

Original payment method (for prepaid orders)
Bank transfer (for COD orders)

› How can I be sure before ordering?

Request real product pictures on WhatsApp
Check our customer reviews & videos
Reach out for styling or size guidance

Orders

› How do I place an order?

Simply select your product, click on "Add to Cart," and proceed to checkout. Follow the steps to complete your order securely.

› Can I modify or cancel my order?

Orders can only be modified or cancelled before dispatch. Please contact us immediately on WhatsApp for quick assistance.

› How do I know if my order is confirmed?

Once your order is placed, you'll receive a confirmation via SMS, email, or WhatsApp.

› What if I entered incorrect details?

Reach out to us as soon as possible. We'll try to update your details if the order hasn't been shipped yet.

Delivery / Shipping

› How long does delivery take?

Orders are dispatched within 24–48 hours. Delivery typically takes:

Metro cities: 2–4 days
Other locations: 3–6 days

› Is delivery date fixed?

Delivery timelines are tentative and depend on courier operations. Delays may occur due to factors like location, customer availability, or logistics.

› Do you offer same-day delivery?

Yes — we offer 2-hour delivery in Delhi NCR for selected products. Orders must be placed before 12 PM via WhatsApp.

› How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email.

› What happens if I miss my delivery?

The courier partner will usually attempt re-delivery. You may also be contacted to reschedule.

Payments

› What payment methods do you accept?

We accept UPI, debit/credit cards, net banking, and wallets like Paytm & Google Pay.

› Is Cash on Delivery (COD) available?

Yes, COD is available across India.

› Is there an extra charge for COD?

A small fee of ₹100 is applied to COD orders.

› Why is COD charged?

COD orders involve additional handling and higher return risks. This fee helps us maintain smooth operations and product quality.

› Are there any benefits for prepaid orders?

Yes — enjoy 10% OFF and faster order processing on prepaid payments.

› Is there a minimum order value for COD?

Yes — COD is available on orders above ₹999.

› Are online payments secure?

All transactions are processed through secure gateways like Razorpay, ensuring safe and reliable payments.

Support

› How can I contact you?

You can reach us via WhatsApp or email for any queries or assistance.

› Can I see real product images before ordering?

Yes — you can request real product pictures or videos on WhatsApp before placing your order.

How do I place an order on your website?

To place an order, simply browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to provide shipping details and payment information.

Can I modify or cancel my order after placing it?

Unfortunately, once an order is confirmed, it cannot be modified or canceled. Please double-check your order before completing the purchase

Are there any shipping charges?

Shipping charges vary depending on your location and the selected shipping method. You can view the shipping costs at the checkout before completing your purchase.

What payment methods do you accept?

We accept UPI, debit/credit cards, net banking, and wallets like Paytm & Google Pay.

Is Cash on Delivery (COD) available?

Yes, COD is available across India.

Is there an extra charge for COD?

A small fee of ₹100 is applied to COD orders.

Why is COD charged?

COD orders involve additional handling and higher return risks. This fee helps us maintain smooth operations and product quality.

Are there any benefits for prepaid orders?

Yes — enjoy 10% OFF and faster order processing on prepaid payments.

Is there a minimum order value for COD?

Yes — COD is available on orders above ₹999

Are online payments secure?

All transactions are processed through secure gateways like Razorpay, ensuring safe and reliable payments.

How can I contact you?

You can reach us via WhatsApp or email for any queries or assistance.

Can I see real product images before ordering?

Yes — you can request real product pictures or videos on WhatsApp before placing your order.

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